Shipping Policy

Novanta Research fulfills orders through its U.S.-based operations.

We strive to process and ship paid, approved orders promptly.

Our target is to ship eligible in-stock orders within 7 business days of payment confirmation and completion of any necessary verification.

Shipping estimates may be affected by inventory availability, holidays, carrier delays, weather conditions, or circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information.

Tracking details will be supplied when available.

Novanta Research may delay, restrict, or cancel shipments to destinations or recipients that do not satisfy applicable legal, carrier, or compliance requirements.

Customers experiencing delivery issues should contact our support team.

Novanta Research may investigate lost or delayed shipments using available carrier tracking information and delivery documentation.

When a shipment is confirmed lost or otherwise qualifies for relief, we will provide an appropriate resolution consistent with applicable law and the circumstances of the order.

Carrier delivery scans are relevant evidence but are not necessarily conclusive proof that a shipment reached the intended recipient.

Customers may request cancellation before shipment.

We will make reasonable efforts to accommodate requests before fulfillment is completed.

Once an order has been transferred to the carrier, cancellation may no longer be possible.

Orders already shipped remain subject to the applicable refund and replacement provisions.

Novanta Research may cancel orders because of inventory issues, suspected fraud, payment verification concerns, pricing errors, or legal and compliance restrictions.

If Novanta Research cancels a paid, unfulfilled order, the applicable payment will be refunded.