WELCOME — 20% OFF YOUR FIRST ORDER SITEWIDE — FIRST-TIME CUSTOMERS — USE CODE Welcome • FREE SHIPPING ON ORDERS $300 OR MORE • FULFILLED IN-HOUSE IN DENVER • SAME-DAY DISPATCH • CARRIER DELIVERY TIMES ARE SEPARATEWELCOME — 20% OFF YOUR FIRST ORDER SITEWIDE — FIRST-TIME CUSTOMERS — USE CODE Welcome • FREE SHIPPING ON ORDERS $300 OR MORE • FULFILLED IN-HOUSE IN DENVER • SAME-DAY DISPATCH • CARRIER DELIVERY TIMES ARE SEPARATEWELCOME — 20% OFF YOUR FIRST ORDER SITEWIDE — FIRST-TIME CUSTOMERS — USE CODE Welcome • FREE SHIPPING ON ORDERS $300 OR MORE • FULFILLED IN-HOUSE IN DENVER • SAME-DAY DISPATCH • CARRIER DELIVERY TIMES ARE SEPARATEWELCOME — 20% OFF YOUR FIRST ORDER SITEWIDE — FIRST-TIME CUSTOMERS — USE CODE Welcome • FREE SHIPPING ON ORDERS $300 OR MORE • FULFILLED IN-HOUSE IN DENVER • SAME-DAY DISPATCH • CARRIER DELIVERY TIMES ARE SEPARATEWELCOME — 20% OFF YOUR FIRST ORDER SITEWIDE — FIRST-TIME CUSTOMERS — USE CODE Welcome • FREE SHIPPING ON ORDERS $300 OR MORE • FULFILLED IN-HOUSE IN DENVER • SAME-DAY DISPATCH • CARRIER DELIVERY TIMES ARE SEPARATEWELCOME — 20% OFF YOUR FIRST ORDER SITEWIDE — FIRST-TIME CUSTOMERS — USE CODE Welcome • FREE SHIPPING ON ORDERS $300 OR MORE • FULFILLED IN-HOUSE IN DENVER • SAME-DAY DISPATCH • CARRIER DELIVERY TIMES ARE SEPARATE
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Complaints & Abuse Reports

A dedicated channel for complaints and abuse reports, resolved within 7 business days.

Effective and last updated: October 18, 2026

How to file a complaint or abuse report

Email Support@novantaresearch.com with the subject line "Complaint" or "Abuse report". This inbox is monitored by our team and is the dedicated channel for complaints, billing disputes, suspected misuse of our products or website, fraud and policy concerns.

Please include your name, order number (if any), a description of the issue and any supporting photos or documents.

Resolution timeframe

We resolve every complaint and abuse report within 7 business days of receiving it. If we need more information from you, we will tell you what we need within that window.

Billing questions

Your card statement will show NovantaResearch. Please contact us before disputing a charge so we can resolve it directly.

Questions or claims: support@novantaresearch.com, or contact our support team.

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To the extent permitted by applicable law, customers agree to indemnify and hold harmless Novanta Research and its owners, officers, directors, employees and authorized representatives against third-party claims and reasonable expenses directly resulting from the customer’s unlawful use of materials, material misrepresentation or material breach of the Terms & Conditions. This does not cover a protected party’s own negligence, misconduct or violation of law, waive nonwaivable rights, or provide immunity from regulatory action. See the Terms & Conditions for the complete provision. Read full terms.