Talk to Novanta
American made. Answered by real humans.
Our research support team is on the line 9AM-10PM EST, every single day. Call, text, email or chat — orders, COAs, wholesale and affiliate questions all land with a real person.
Call or Text
Available 9AM-10PM EST daily
support@novantapeptides.com
Live Chat
24/7 chat with our support team
Response Time
Most messages answered in under 2 hours
Headquarters
United States — domestic synthesis & fulfillment
Departments
Reach the right desk
Route your question straight to the team that owns it.
Research & COA Requests
Third-party purity data, lot verification and analytical documentation for any compound in the catalog.
Orders & Shipping
Order status, tracking, cold-chain questions and same or next business day dispatch support.
Affiliates & Wholesale
Partner applications, bulk pricing tiers and lab supply agreements for institutions.
Compliance
Research-use-only documentation, handling guidance and institutional compliance paperwork.
FAQ
Before you write in
How fast do you respond?
Support is live 9AM-10PM EST daily. Most emails and texts are answered within two hours during those windows.
Can I get a COA before ordering?
Yes. Send the compound name and we will return the current lot's third-party purity report, or browse them on the certifications page.
Do you offer bulk or institutional pricing?
We do. Include your volume estimate and institution and our wholesale team will build a custom tier.